300% improvement in output of a HOSPITAL furniture Manufacturer
Modern Engineering Company is manufacturing hospital furniture including cots, ICU cots and related accessories like trolleys and tables with the brand name of Meridian. The company owned and managed by Mr. Rajamahendran and Mr. Thirugnanam who have been in the field for over a decade.
At the time of initiating lean implementation, the company was facing severe delays in deliveries and as a result losing its reputation with customers. While the order book was full, Modern was unable to deliver the requirement on time and in full quantity. The management had its fire fighting on a daily basis to follow up and dispatch material and spending a lot of time in pacifying customers. Prioritizing orders each day based on customer urgency led to a vicious cycle resulting in unfinished material stranded everywhere on the floor. Because of this, Modern was unable to take new orders and have slowed down their marketing activities.